1. I am trying to install RR-Track v4 from the CD and I cannot find the setup application.

First, double check that you are using the drive letter for your CDROM or DVDROM drive. We use D:\SETUP.EXE since many PC’s have their CDROM drive designated as the D drive but this is not etched in stone. 

Alternatively, press the Start button, choose Run and then Browse... to bring up an iconic view of your PC, and then choose the CDROM drive icon.

2. I have installed RR-Track but everytime I try to start it and enter the activation code, it tells me I have an invalid or incorrect serial number.

Make sure you are entering the activation code exactly as written (remember close only counts for horseshoes, hand grenades, and atomic bombs). Users frequently mistake lower case alphameric ‘b’ and numeric ‘6’, or lower case alphameric ‘L’ and numeric one. 

If this does not solve the problem, verify you have correctly entered the serial number, observing the case of the letters and numbers.

1. Every time I print I get a page that is mostly like what is on the screen, but not the page I wanted to print.

The RR-Track Print Layout Dialog can print either pages tiled in a manner dictated by the printer layout, or localized by the screen view. If you press the Print Current View button, regardless of scale settings or printer page selections, RR-Track will print a section of your layout whose upper left corner is the same as the upper left corner on your screen display, and whose scale is automatically determined by the screen size and the printer page size and is independent of the scale settings you may have chosen. 

You must press the Print Selected Pages button to print the highlighted pages on the layout preview window. These are printed at the current scale settings.

1.  I am upgrading from v3.x to v4.x and can’t get RR-Track to accept the activation code.

Make sure you have v3 properly installed on your PC. You must install v3 from the installation diskettes and run it so that it asks for the serial number. If you do not insert the correct v3 serial number you cannot properly execute the v4 upgrade. After you properly insert the serial number, then you can exit RR-Track v3 and install the v4.x upgrade. You can verify your v3 serial number by starting RR-Track v3, pulling down the Help menu and choosing About, and noting the serial number in the About RR-Track dialog.

If you do not have the correct v3 serial number, please contact R & S Enterprises by e-mail so that we can supply you with the proper instructions for updating your serial number.

2. I have installed the RR-Track v4.x upgrade and get a message that I have an invalid serial number. What do I do?

• You must make sure that v3 is properly installed on the target PC (see the above discussion). When v3 is properly installed, un-install the v4 upgrade using Add/Remove Programs on the Windows Control Panel, then reinstall the v4 upgrade.
• Do not attempt to transfer an RR-Track v4.x installation from one PC to another without installing from the CD. Transferring the software directly between networked PC’s will generate an invalid installation and possible damage your Windows registry.

1. I purchased RR-Track v4.x some time back and see that manufacturers have come out with new track components. How do I obtain updated libraries?

To update any of your existing v4.x libraries, visit our track library updates page or accessory library updates page and see if we have a later version of that library. If so, download the update and run it to install the new library. 

If you do not already own the library, visit our ordering page to purchase the library.

1. How do I change the price on an item?

You can change the price RR-Track uses for an item by right-clicking on it with the pointer, choosing Properties from the popup menu, and then clicking on the Cost tab. Type in the new price in the edit box, then press Apply and then OK. RR-Track will now use the new price.

2. I can’t get RR-Track to create a grade. What am I doing wrong?

The track you choose for the grade track must be all of the track between the track section at the beginning height and the track section at the ending height. 

In other words, there must be a track section at each end of the grade that is not included in the grade track and at different heights (or your grade will have no slope). All of the track sections must be contiguous; this means they have to be joined to each other and to the target track sections at each end of the grade.

3. The Action menu is grayed out, what am I doing wrong?

The Action menu is not enabled until you select (highlight) some item, either a piece of track of some other object. 

RR-Track cannot take action on something unless you have it highlighted.

1. I am trying to install RR-Track v5 from the CD and I cannot find the setup application.

First, double check that you are using the drive letter for your CDROM or DVDROM drive. We use D:\SETUP.EXE since many PC’s have their CDROM drive designated as the D drive but this is not etched in stone. 

Alternatively, press the Start button, choose Run and then Browse... to bring up an iconic view of your PC, and then choose the CDROM drive icon.

I have installed RR-Track v5.0 but need to upgrade to 5.2.  How do I do this?

Visit the RR-Track v5 Updates page, then download and install RR-Track v5 Update Pack 4.

 I have installed RR-Track v5 Update Pack 3 but Inventory Manager fails to show my libraries?

In order for Inventory Manager to work with your track and accessory libraries, they must have build numbers of 4.80.xxx or higher.  Lower builds with work with the rest of RR-Track but they do not support Inventory Manager.  Visit the track or accessory library updates page to download and then install the updates for your legacy libraries.

I purchased RR-Track v5 a year ago and see that manufacturers have come out with new track components.  How do I obtain updated libraries?

To update any of your existing v5 libraries, visit our track library updates page or accessory library updates page and see if we have a later version of that library. If so, download the update and run it to install the new library. 

Libraries with build numbers of 4.80.xxx and higher are compatible with the RR-Track v5.1 Inventory Manager.  Libraries with build numbers of 5.10.xxx and higher are only compatible with RR-Track v5.1 and will not work with earlier versions of RR-Track.

If you do not already own the library, visit our ordering page to purchase the library.

I am moving to a Windows 8.x PC.  Is RR-Track compatible with Windows 8?

RR-Track v5.1 and 5.2 are compatible with Windows 8 and 8.1.  RR-Track v5.1 operates as a desktop application.  If you have RR-Track v5.0, you need to download and install the current RR-Track v5.x update.

I have a Macintosh or LINUX PC.  Is RR-Track compatible with these?

RR-Track v5.x is a Windows application, and needs the services of the Windows OS in order to run.  For information on using RR-Track under other operating systems, click here.